Service Catalog and Supported Education Technology Standards

 
All of the following projects or services are provided by the SESC team.  (Download pdf)
 
Supported - Services and Standards:
 
Introduction to the Education Technology Service Catalog:
This “Service Catalog” was developed to support our mission and is subject to change and we welcome feedback.

The mission of the Southeast Educational Service Center, “ is to meet the needs of students and teachers, promote achievement, and provide for economy and efficiency in the cooperative delivery of educational services that are identified and requested by member schools”.  This document defines and categorizes all educational technology, operations and services provided to our participating partner districts in the southeast Utah region. Our goal is to improve the ability to quickly identify services that can assist and support the efforts to enhance students learning through the use and integration of technology.  This catalog will help to ensure that we are providing quality equitable services, creating economy of scale through collaboration, and developing local capacity in the schools we serve.

The SESC region is broken out into a north division and south division for professional development and technology integration.  Carbon, Emery school districts make up the north division and Grand, San Juan make up the south.  Each division has one professional development FTE employee assigned to it with a part-time media specialist providing some professional development assigned to the entire region.
All requests and established schedules to use professional development in the region are initiated and fulfilled between the SESC team members and each district.
  • Apple: Classroom Apps, Apple Configurator, Classroom
  • Adobe Suite: Photoshop, Illustrator, Indesign, Acrobat
  • Formative: Assessment - ACT, SAGE, UTIPS; Classroom - Socrative,, Kahoot, Plickers; Writing - Utah Compose
  • Google:  Search, Gmail, Calendars, Drive (Docs, Slides, Sheets), Sites, Classroom, Earth, SketchUp, YouTube as well as selective Drive-connected apps, ex: Pixlr, LucidPress, LucidCharts, etc.
  • GPS/GIS:  Google Earth, Garmin Basecamp, ArcGIS Online, ArcMap
  • Interactive Whiteboard: SMARTBoard Tools, SMART Notebook
  • Internet Safety: Netsafe, iKeepSafe Generation Safe, CIPA Compliance
  • Interactive Video Conferencing (IVC): Acano, Adobe Connect, Hangouts
  • Learning Management Systems (LMS): Canvas
  • Library Circulation System: Koha 
  • MultiMedia and eBooks: Overdrive, Free eBooks resources
  • Mobile Device Management (MDM): Chromebooks, iPads
  • Office Products: Word, Excel, Powerpoint, Publisher, Outlook
  • Presentations:  Prezi, Weebly, Keynote, Powerpoint
  • Student Information System: Aspire
  • Student Response Systems: Clickers
  • Teacher Tool Boxes: Natural History Museum of Utah, Red Butte Garden, Clark Planetarium, Ouelessebougou Africa, Loveland Living  Planet Aquarium, Virtual Field Trips
  • Utah Education Network (UEN ):  Utah’s Online Library, eMedia, Noodle Tools, IVC, Adobe Connect, MyUEN, Remote Classrooms, UIMC
  • Utah State Board of Education (USBE): Ontrack, DL&T, Endorsement Classes

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Region Projects, Initiatives, and  Programs

All of the following projects or services are provided by six FTE or the entire SESC team, they are ongoing funded sustainable projects, initiatives, or programs.  

  • DVD Duplication and Lending Library - We preview and help select the DVDs that UIMC purchases, and then have the ability to duplicate those DVDs. We coordinate region-wide UIMC functions for the districts.  Request for DVDs should come through the school media specialist or principal.

  • Education Technology Professional Learning - We provide on a regular and regional basis teacher technology training, support, planning and collaborative environment.

  • E-Rate:  We provide E-Rate support for the region.  We can file for regional E-Rate funded purchases for priority two equipment. We will work with the district technology directors each year to determine need.  Participants change on a yearly basis.

  • Koha Support & Expansion - We provide server support, updates, backups, software, documentation and support structure for Koha.  We also can provide first line support for Koha to the media specialists in the schools by using QuickTicket or e-mail requests.

  • IVC Scheduling, Support and Classroom - We provide IVC scheduling and setup for online meetings,  conferencing, and classes for all requesting districts.  Request for IVC should come through the school Ednet facilitator, technology director or district/site administrator.  We have an UEN endorsed IVC classroom located in our office.

  • Librarian Professional Learning - We provide on a regular and regional basis librarian/media specialist training, support, planning and collaboration.

  • LiveScan Fingerprinting - We provide once a year and on a regional basis training, support, and planning  We also provide grant writing support for the equipment.

  • Math Endorsement Partnership with Utah Valley University.   We provide funding, support, scheduling on IVC, coordination of the region, and implementation of each class. Districts help find teachers and provide support for the IVC equipment in each district.

  • Online Driver’s Education Course - We provide, fund, coordinate, and receive registrations for this course.  We use the Canvas system by Instructure.  This course is currently offered to students who reside in the following school districts: Beaver, Carbon, Emery, Grand, Garfield, Iron, Juab, Kane, Millard, North Sanpete, Piute, San Juan, Sevier, South Sanpete, Tintic, Washington, Wayne and Logan High School. Charter Schools: Athenian eAcademy.

  • Posters - We provide poster printing on a large format printer. The district/school provides the poster layouts.  Request for posters should come through the school media specialist, teacher or principal.

  • Quiz Bowls - Each year we sponsor and provide funding, equipment for eight quiz bowls with four at the high school level and four at the middle school level.  Each bowl has a varsity and junior varsity division.

  • Reading Endorsement Partnership with Southern Utah University and Utah State Board of Education.  We provide funding, support, scheduling on IVC, coordination for the region, and implementation of each class. Districts help find teachers and provide support for the IVC equipment in each district.

  • Region Sponsored Conferences: Media, Administrators, Secretaries, and Tech Retreats Planning - We provide funding, scheduling, coordination, promotion and presenters for these localized conferences.

  • Regional Technology Advisory Committee (RTAC) - We provide on a regular and regional basis technology director training, support, planning and collaborative environment.

  • Spelling Bee - Each year we host a regional spelling bee with the first place finisher qualifying to participate in the Scripps National Spelling Bee competition in Washington, D.C.

  • Sponsored Associations, Boards, Conferences, and Events: We have membership, help sponsor, attend, provide coordination, support, promote and contribute presenters for these conferences or events: CForum, TForum, SAINTCON, TCC, UEN Tech Summit, UCET, URSA, USBE, and USSA

  • STEM Endorsement - We provide funding, support, scheduling on IVC, coordination of the region, and implementation of each class. Districts help find teachers and provide support for the IVC equipment in each district.

  • Surveys - We provide and help facilitate accreditation and evaluations surveys for the region.

  • Teacher Toolkits - We promote and provide teaching toolkits for districts in the region. Request for toolkits should come through the school media specialist, teacher or principal.

  • Video Surveillance - We provide training and regional collaborative support structure for all districts.  We also work directly with the district technology teams to purchase, install and support video camera systems in their schools.

  • Possible Future Projects: Eduroam, 802.1x authentication, Regional Network Monitoring System, Increased Bandwidth Future Ready, Reading Specialist, Math Specialist

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Hosted Services:

We provide 100% of the hosted server support (not necessarily all end-user support/training).  This server support includes server security, software updates, system updates, power backup, data backup and restore and at least 99% uptime.  One FTE technology specialist is assigned to hosted services.

We maintain a hardened data center that is environmentally controlled with a backup generator to also ensure power control.  The following services reside within the data center:

  • Aspire - Student Information System (Three Servers)

  • Koha - Library Circulation System (One server)

  • Log Server - Greylogs (One Server)

  • Network Monitoring Server - Using LibreNMS to track utilization of bandwidth (One Server)

  • Office Domain - Used to run directory and authentication services (Two Servers)

  • QuickTicket - Support Tracking System (One Server)

  • Surveillance - Security Cameras (One Server)

  • VMWare Servers - Used for virtualization of servers and backup/restore, disaster recovery of hosted services (5 Servers)

  • Web Site Hosting - We support Drupal, Windows IIS, Systems (Two Servers)

  • WIDA - ESL Assessment Server (One Server)

Besides the servers the data center houses a firewall, web filter, wireless controller, and network switches.
 
 

We provide 100% support for the housed hardware that is listed below.  If the hardware is also in the districts, it’s our role to provide training and secondary support to the district technology teams.

All the equipment listed should have district support/maintenance contracts as these items need updated firmware, software and the ability to call technical support on the numerous problems that can occur.

  • Arecont IP Surveillance Cameras

  • Cisco Routers and Switches

  • Fortinet Firewalls

  • Fortinet Wireless Controllers

  • HP Switches

  • iBoss Filter

  • Linux Servers

  • LiveScan Fingerprint Equipment

  • Windows Servers

  • IVC (Cisco C20 series)

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Technical Software/Programs:

We provide 100% support for the regionally hosted software that is listed below.  If the software is in the districts, it’s our role to provide training and secondary support to the district technology teams.

  • iBoss Filter

  • Sophos AntiVirus

  • Cacti/Nagios Network Monitoring

  • ExacqVision Video Surveillance Software

  • Active Directory support for the districts

  • Canvas Administration

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Software Development:

We supply software development for a few regional projects.  We rely on other service center experts to provide programming for the software listed below. We will utilize a programming project when there’s not a vendor supported solution available for our regional implementation needs or we can’t negotiated a reasonable contract.   

  • QuickTicket

  • Koha

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Reselling and Cooperative Purchasing:

We provide the service of a Value Added Reseller (VAR) for a few select products.  We purchase these products directly from a wholesaler or at reduced cost and sell to districts/schools at no additional charge.

  • ExacqVision video surveillance licenses

  • Arecont video surveillance cameras

  • Sophos Antivirus

  • Canvas

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Grants:

  • SESC writes, submits and implements regional technology focused grants for multi-district projects

  • SESC helps districts/schools in writing technology grants (review, support and provide advice) but the grant will be written, submitted and implemented by the school/district

  • SESC helps teachers in writing technology grants (reviewing, supporting and provide advice), the grants will be written, submitted and implemented by the teacher

  • SESC provides grant workshops for districts, schools and teachers in the region

  • SESC locates possible grant opportunities and shares them with educators in the region

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Procedures for Adding Services/Support to the Catalog of Service:

For the technical services located in the districts, the district technology team has primary responsibility and the SESC technology team will support the districts in providing these services.  For the services located here at the SESC office, we have primary responsibility and the district teams will help provide secondary support.  

For all new regional requested services/projects/task to be added to the standards/service catalog, the following protocol will be followed:

  • District/School makes a request to SESC.

  • SESC reviews the request to make sure it’s understood.

  • The request is then presented to the SESC board for approval.

  • Priority is given to those new projects that include a majority of the regional districts and schools.

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